Microsoft Incident And A Lesson About Customer Service?

I installed Microsoft Office 2007 on a new computer on February 17th. While installing, I got an error code (surprise)…and didn’t seem to be able to get it fixed on my own (at the time)…so I went to http://support.microsoft.com . Once I logged onto the site, I saw a nice little graphic that said “Chat Right Now Online” or something…

Continue Reading